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Green Kleaning products are optional for any cleaning service. See products. |
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Client Policy AgreementThank you for choosing Karen's Kleaning! We appreciate your business! In order to maintain a professional and consistent level of service, we request that you please read the following information about our policies and procedures, and contact the office if you have any questions, comments or concerns. Karen’s Kleaning prices are based on total laborKaren’s Kleaning prices are based on the total amount of labor required
to complete the service your have requested. Additional charges above the
initial estimate may accrue if additional labor is required to complete the
service, or if you request additional services at the time of your
appointment. Karen’s Kleaning crew sizes varyWe generally send 2-person crews to job sites. Occasionally we will send 1-person, 3-person or even 4-person crews. The duration of the appointment depends on the size of the crew, but because the total labor is not affected by crew size, the price does not change. Please contact the office if you prefer to be notified if and when we have assigned anything other the standard 2-person crew to the job site. Otherwise we will assume you do not have a preference. Late cancellation policy & scheduling informationWe require at least 24 hours notice if you need to cancel or reschedule your appointment. Because we are closed on weekends, Monday appointments must be cancelled or rescheduled by noon of the previous Friday. If you do not cancel or reschedule in time, you will be charged a late cancellation fee equal to the full price of your appointment. This fee will be automatically charged to your credit card, unless you have made other payment arrangements. *Note: The late cancellation fee also applies if the appointment must be cancelled or rescheduled because the crew is unable to gain entry to the job site due to client error. We will notify you of your appointment time at least 48 hours in advance. We schedule appointments in 1 hour windows. Please contact the office if you require a more precise arrival time, and we will do our best to accommodate you. Our hours of operation are Monday though Friday 8:00 am – 5:00 pm. We are closed on the following holidays: New Year’s Day, Fourth of July, Thanksgiving, and Christmas. If your appointment falls on one of these holidays, we will reschedule the appointment and notify you of your new time. Please contact us ahead of time if you have special holiday scheduling requests. Cleaning equipmentKaren’s Kleaning crews will supply all necessary cleaning equipment and products. We offer standard cleaning products or Green Seal certified Green Kleaning products. See products for more details. If you sign up for maintenance service, a complimentary toilet brush will be left at your house, so that the crews can use it each time they come. It will be left in the bathroom closest to the front door. If you prefer to have your toilet brush stored in a different location, please let the office know." Please follow the instructions listed below if you would like to take advantage of the following optional services, which are included in any basic or deluxe cleaning.
Special requests & substitutionsAny additional requests, services or product substitutions may be subject to an additional fee. CommunicationTo ensure the best possible service, please do not leave notes or direct any special instructions to the cleaning crews. All information regarding your cleaning service must be communicated directly to the office so that the information is not lost or misunderstood. When possible, please refer to your client number when contacting us. Thanks for choosing Karen’s Kleaning! Please do not hesitate to call our office with any questions concerning these policies. We look forward to providing you with the best cleaning service Santa Barbara has to offer!
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Green Kleaning |
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Better for the Crew • Better for you